Last updated: September 24, 2026
Commitment to Privacy
The London Affordable Housing Foundation is a Canadian nonprofit, non-governmental organization and registered charity serving London, Ontario.
The London Affordable Housing Foundation respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws.
This Privacy Policy explains how the London Affordable Housing Foundation collects, uses, discloses, retains and protects personal information obtained through its website.
Information Collected
Information You Provide
The London Affordable Housing Foundation may collect information that you voluntarily provide through a contact, housing inquiry, donation, volunteer or other website form, including:
- Your name
- Email address
- Telephone number
- Preferred method of contact
- Housing interests or requested suite type
- Preferred move-in date
- Donation or volunteer interests
- Information included in your message
- Other information you choose to provide
Please do not submit unnecessary sensitive information through a general website form.
Donation Information
When you donate through CanadaHelps or another third-party platform, that provider processes your payment information under its own privacy policy and terms.
The London Affordable Housing Foundation may receive information such as your name, contact information, donation amount, message and communication preferences when you authorize the platform to share it.
The London Affordable Housing Foundation does not receive or store complete payment-card information processed entirely by a third-party platform.
Technical Information
When you visit the website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General website interaction information
- Cookie and analytics information
How Personal Information Is Used
The London Affordable Housing Foundation may use personal information to:
- Respond to inquiries and requests
- Provide information about housing, projects or programs
- Direct housing inquiries to an authorized property manager or partner
- Process and acknowledge donations
- Provide charitable receipts where applicable
- Coordinate volunteer or community involvement
- Maintain donor and organizational records
- Improve website content, accessibility and performance
- Protect the security and integrity of the website
- Meet legal, regulatory and reporting obligations
- Send updates or communications when consent has been provided
The London Affordable Housing Foundation will not use personal information for an unrelated purpose without obtaining consent, unless permitted or required by law.
Consent
By voluntarily providing personal information, you consent to its collection, use and disclosure for the purposes explained at the time of collection and in this Privacy Policy.
You may withdraw consent, subject to legal, contractual and record-keeping requirements. Withdrawing consent may affect the ability of the London Affordable Housing Foundation to respond to a request or provide a service.
Cookies and Analytics
The website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve user experience.
If analytics or advertising technologies are enabled, this section should be updated before publication to identify the services being used and the choices available to visitors.
You may adjust your browser settings to restrict or delete cookies. Some website functions may not operate properly when cookies are disabled.
Sharing Personal Information
The London Affordable Housing Foundation does not sell or rent personal information.
Limited personal information may be shared with:
- Website hosting, technology, email and form-service providers
- Authorized property managers or housing partners when required to address an inquiry
- Donation processors such as CanadaHelps
- Professional advisors, auditors or insurers
- Government, regulatory or law-enforcement authorities when required by law
- Other parties with your consent
Service providers are expected to use personal information only for the authorized purpose and to apply appropriate safeguards.
Third-Party Websites and Services
The website may link to services operated by third parties, including CanadaHelps, housing partners, property managers, mapping services and social media platforms.
These third parties maintain their own privacy policies and practices. The London Affordable Housing Foundation is not responsible for how an external website collects, uses or protects personal information.
Storage and International Processing
Personal information may be stored or processed by the London Affordable Housing Foundation or its service providers in Canada or another jurisdiction.
Information processed outside Canada may be subject to the laws and lawful access requirements of that jurisdiction.
Safeguards
The London Affordable Housing Foundation uses reasonable administrative, technical and physical safeguards appropriate to the nature of the personal information under its control.
No electronic system is completely secure. The London Affordable Housing Foundation cannot guarantee the absolute security of information transmitted through the internet.
Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, financial, reporting and record-keeping obligations.
Information that is no longer required will be securely deleted, destroyed or anonymized where appropriate.
Access and Correction
You may request access to personal information held by the London Affordable Housing Foundation or ask that inaccurate information be corrected.
The London Affordable Housing Foundation may need to verify your identity before responding. Access may be limited where permitted or required by law.
Electronic Communications
The London Affordable Housing Foundation will obtain consent where required before sending promotional or fundraising communications.
Each applicable electronic message will provide a method for unsubscribing. Service-related responses may still be sent when necessary to address your request.
Children’s Privacy
The website is intended for a general audience and is not designed to collect personal information directly from children.
A parent or legal guardian should submit an inquiry on behalf of a child where appropriate.
Changes to This Policy
The London Affordable Housing Foundation may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.
Contact Information
Questions, concerns or requests concerning personal information may be directed to the Privacy Officer through the Contact page on the London Affordable Housing Foundation website.
London Affordable Housing Foundation
